Refund Policy

In short: no answer, no charge

When you submit a clip, 10 € is charged immediately through Stripe. If no referee picks it up within 72h, you're refunded automatically — no need to ask.

When we refund automatically

• No referee picked up the clip within 72h. The clip is marked "unanswered — refunded" and the refund starts right away.
• You canceled the clip before a referee picked it up. The refund starts right away.

The refund is issued on Stripe's side immediately, but it may take 5-10 business days to appear in your bank — that depends on your bank, not on us.

When we issue a manual refund

• The ruling is clearly low-quality — for example it doesn't answer the question asked, or cites no rule at all.
• A technical error meant you never received a ruling.
• You were charged twice for the same clip.

Email info@asktheref.online within 14 days of receiving the ruling, with a link to the clip and a short note on what's wrong. We reply within 3 business days, and an approved refund is processed within 5-10 business days.

When we don't refund

• When the ruling was delivered properly but you simply didn't like the answer. You're paying for a professional opinion, not a specific outcome. If you think the referee missed something, use the follow-up question included in the price — it's the fastest way to resolve it.
• The clip was marked unusable due to poor video quality or visibility. You're responsible for the clip's quality — the referee already reviewed it, so the payment isn't refunded.